Refund policy

J Kobain Return and Refund Policy

At J Kobain, we take immense pride in the quality and craftsmanship of our products. Our goal is to ensure that you experience joy, elegance, and satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a return and refund process designed to be seamless and aligned with our commitment to excellent service and transparency.

We understand that purchasing luxury items is an investment, and we are here to assist you every step of the way.

Eligibility for Returns

To ensure a smooth return process, please review the following guidelines:

    • Return Period: You may return items within 30 days from the date of purchase.

    • Condition of Items: Products must be:
      • Unused, unworn, and unwashed.
      • In their original condition, including intact tags, protective coverings, packaging, and any accessories provided at the time of purchase.
      • Free from stains, marks, or odours. 

    • Non-Returnable Items:
      • Customised or bespoke items made specifically to your preferences.
      •  Fragrances with seals that have been opened or tampered with.
      • Products marked as “Final Sale” or “Clearance.”

    Please note that any returns that do not meet these criteria may not be accepted or may incur a restocking fee.

     

    Damaged or Defective Products

    At J Kobain, we hold our products to the highest standards. However, in the rare instance that you receive a damaged or defective item:

    1. Contact us within 7 days of receiving the product.

    2. Provide detailed information about the issue, including photos of the damage or defect where applicable.

    We will arrange for a replacement, repair, or refund, depending on the circumstances, at no additional cost to you.

    Refunds

    We aim to process all refunds efficiently and transparently:

    • Inspection Process: Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria.

    • Approval Notification: You will be notified once your refund is approved or declined.

    • Refund Timeline:  Approved refunds will be processed within 7-10 business days and credited to your original payment method.

    Important Notes:

    • Refunds for gifts will be issued as store credit or gift cards.
    • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect product).

    Exchanges

    Should you wish to exchange your item:

    • We offer exchanges for items of equal value or store credit, subject to availability.

    •  Contact our customer care team within 30 days to initiate the process.

    Return Shipping Guidelines

    We aim to make the return process as hassle-free as possible:

    • Domestic Returns: 
      • A prepaid shipping label will be provided for eligible returns.
      • Return shipping costs will be deducted from your refund unless the return is due to a mistake or defect on our part.

    International Returns: Customers are responsible for the cost of return shipping as well as any duties or taxes incurred. We recommend using a traceable shipping service to ensure your return is received safely.

     

    How to Initiate a Return or Refund

    Returning or exchanging your J Kobain product is simple:

    1. Contact our customer care team via:
    1. Provide your order number, proof of purchase, and details about your return or exchange request.

    2. Follow the instructions provided to complete the return process.

    Our Commitment to You

    At J Kobain, your satisfaction is our highest priority. From the moment you receive your product to the moment you may need assistance, we are here to provide unwavering support.

    We believe that luxury is not just about products; it’s about creating a relationship built on trust, transparency, and exceptional service. Thank you for being a part of the J Kobain family.

    For further inquiries, please don’t hesitate to contact us. We are delighted to assist you.